Help & Support

Quick answers to common questions. If you still need help, contact testmyfaithapp@gmail.com. Please describe your device and what happened, but don’t send sign-in codes or anything personal you don’t need to.

Account and sign-in

TMF has no passwords. Enter your email, then type the code from the email TMF sends you.
No email? Check spam or junk, wait a minute, and request a new code. Each code works once and expires.
You don’t need an account to play. You must be 13 or older to create one. Signing in can keep your results if you change phone, if you choose to let it.
Signing in on a new device brings your saved results with you.

Journeys

A Journey continues where you left off if the app closes. Open TMF and choose Continue Journey.
Checkpoints open when you reach them and the narration that teaches the answer has played.
If a checkpoint seems stuck, keep the app open for a moment. It opens on its own even if audio fails.

GPS and location

Allow location for TMF in your device settings. In the iPhone and Android apps a Journey keeps measuring while your screen is locked, until the Journey ends; Android shows a notification while it does. On the website, keep the page open and the screen on while walking.
GPS is weaker indoors, near tall buildings and under trees, so distance may pause or jump briefly.
Free Walk needs no route and works anywhere it is safe to walk. Route Walk plans a loop from where you start.
If a route looks unsafe or blocked, choose Different Route or switch to Free Walk. Always follow local signs.

Audio

Check your device isn’t on silent and the Journey audio switch is on.
On iPhone, if audio stops after a notification or call, tap Tap to resume audio when it appears.
Missing a recording? The words are always on screen, and the Journey continues without audio.

Premium

Premium Journeys are being prepared. Premium is not on sale yet, and nothing in TMF can be bought today. When Premium is available you subscribe on the website, and Premium belongs to your account: sign in on any device to have it. You can cancel in the app under Account and Premium; you keep Premium until the end of the period you have paid for. Receipts and refunds are handled by our payment provider, and the Terms explain your rights.

Privacy and your data

Read the Privacy Policy.
Choose what your account keeps: Account, then Privacy & Data. Turning a choice off deletes your account’s copies for it; Journeys on your device are kept.
Download your account data in the app: Account, then Privacy & Data, then Download my data.

Deleting your account

In the app: Account, then Privacy & Data, then Delete Account.
Without the app: go to Delete account and confirm with a code sent to your email.
Deletion is permanent. It cancels any live website subscription first, so you are not charged again. A subscription bought in an app store would need cancelling there.